Terms of Service
Before you call:
Sales and Support: 802-485-3811
Technical Support Hours and Services
We offer technical support 8am to 8pm seven days a week, with extended support hours for emergencies.
You should print out this page and enter all the specifics provided to you by your Trans-Video cable modem installer. This will be helpful in the event you need to contact Trans-Video.Net Technical Support.
*See list of supported computer configurations
Due to the many configurations of computers, the abundance of user-installed software and hardware, and the frequency of computer viruses, technical support is provided for connectivity issues only. In other words, we make sure:
Trans-Video.Net wants to do everything we can to keep you on line, but our help is limited to what is under our care and control. Details are found in our Terms of Service. We can recommend qualified technicians to help you with other problems, such as software configuration issues, crashed or 'broken' operating systems, computer viruses, firewalls, etc.
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