Terms of Service
With broadband connections, we recommend using a firewall. You can get a free firewall from Zone
You can also purchase a firewall from one of
several vendors, including the following:
A firewall prevents others from tampering with your machine or using it behind your back, but a firewall does not prevent viruses. For virus protection, obtain and keep current virus scanning software from such vendors as McAfee or Norton.
Symptoms of viruses vary. If your machine all of a sudden loses internet connectivity, seems incredibly slow and is acting strangely it may be indicative of a virus. Some install software that destroys your files, or makes programs vanish. Some present messages on the screen and then erase themselves. Others install secret "back doors" that send your personal information, including credit card numbers, to sites in other countries. Many make copies of themselves and send themselves to everyone on your email list with a catchy subject line to induce your friends into opening and installing the virus -- and the process continues and the virus spreads to hundreds of thousands of computers.
Some of the ways to avoid viruses are:
Remember: A firewall protects you from crackers trying to get into your machine, and virus protection software prevents or disables viruses which you have received. With fast, broadband connections like ours, you need both protections!
Problems Staying Connected (DHCP)
Trans-Video.Net gives your computer an Internet (IP) address using a process called DHCP. You are given an IP for a specific period of time (a "lease"), and when the time is half over, DHCP "renews the lease." If the lease is not renewed before it expires, your address is lost and you cannot connect to the Internet until the lease is renewed. Firewalls may prevent the Trans-Video DHCP lease renewal.
For ZoneAlarm users, there are two solutions:
Pause in Checking Email or Pause in FTP Sign-On
For security reasons, Trans-Video.Net asks each computer to identify itself before being granted access to email or file transfer. The IDENT request will be refused by a firewall. This will create a pause in the sign-on process, or a complete inability to get email or upload files. For security reasons, you may want to wait this out. On the other hand, you may want to trust that Trans-Video.Net's request is legitimate, as it is the only server on the cable system.
For ZoneAlarm users, there are two ways to avoid these blockages:
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