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Frequently Asked Questions

What is Trans-Video.Net?

Trans-Video.Net is your high speed cable connection to the Internet. Using the cable television network as a high speed conduit, data, voice and video can be sent across the Internet directly to your home computer or office desktop at incredible speeds. Trans-Video.Net offers free e-mail, web space, and technical support as part of standard monthly service.

What is included when I order Trans-Video.Net high speed Internet access service?

Cable modem service includes high speed Internet access, unlimited e-mail addresses, 10 MB web space, and free technical support. Installation includes hookup of a cable modem and computer configuration for optimal performance. The cable modem may be purchased or rented from Trans-Video.Net. An Ethernet card or USB connection is required for installation.

Where is Trans-Video.Net service available?

Trans-Video.Net's service area encompasses all of the Northfield, Vermont, community that is served by Trans-Video's cable television service.

How does cable Internet access compare to other access options?

There are several factors to consider when evaluating your Internet access options. First there is the service cycle for ordering and installation. This is how long you will have to wait for your modem and service to be installed and operational once you order it. Next, you must figure the cost of equipment, installation and monthly service. And finally, you must evaluate the speed of the Internet service and how it will enhance your life. The chart below provides a price and service comparison.


Installation Time
Monthly Service
Phone Service Cost
Installation Cost
Speed Kbps
Dial-Up One hour $19-$25 Usage based Up to $25 Up to 56.6
ISDN*** 30 Days $29.95 $26-$200 $125 Up to 128
DSL 30 Days $29.95-$49.95
-
Self Installation 786-3000
Trans-Video.Net 2-7 Days $29.95-$39.95
-
FREE 5000
T1 45-60 Days $980 $200+ $1800 512-1500
Can I have more than one e-mail account?

Yes. Unlimited email addresses are available at no charge.

Can I access my Trans-Video.Net e-mail account away from my home or office?

Yes! Go here:Webmail

Can I have more than one computer hooked up to my modem?

Yes, but a hub, router, or modem sharing must be installed to do so.

A hub is very similar to a multi-outlet power strip. Once the hub is connected to the modem, additional computers can be connected to the hub in order to share the Internet signal. Each computer will need an Ethernet card to interface with the hub. You receive 2 IP addresses per account, which means using a hub you can easily put 2 computers online. If you have more than 2 computers that need internet access, a cable modem router is recommended.

What is my connection speed?

Does your connection speed seem slow? You can check it in several places, including here:

How can I speed up my computer to take advantage of the cable modem?

Computers built before 1998 might not be able to take full advantage of cable modem speeds because they weren't designed with this new technology in mind. But all computers can be helped along. If you know your way around your Windows-based computer, here are some suggestions:

  • Add more memory. Browsers like Internet Explorer 5.5 require huge amounts of it. Why? Because only a certain portion of the browser can "fit" into memory, and the rest of it is stored on your hard disk drive. When the computer needs part of the program, it has to find it, and swap it with what's in memory now. That takes time. The less swapping, the better. 256-384MB of memory will be very helpful. Be sure to read your owner's manual to find out what kind of memory you use. It can be purchases locally at computer and stationery stores (like Staples) or on line.
  • Update your hard drive. New hard drives run at 2 to 3 times the speed (both disk platter rotation and "access" time) of older drives. The prices have dropped and most drives available at chain stores come with full instructions on how to swap them into your system.
  • Turn off what you don't need. That might include Fast Find, Microsoft Office Toolbar, and many of the items in the lower-right hand "system tray". It may take an extra step to run applications (using the Start --> Programs --> ... mouse clicks), but you won't waste the computer's resources on the chance that you'll need them.
  • Clean your system. Use Windows maintenance programs like Scandisk and Disk Deframenter regularly to clean up fragmented files and clear out damaged data. From Microsoft, you can also download Regclean and TweakUI, two optimizing programs.
  • Perform a tune-up. Look into the system Device Manager to find out what hardware appears to be "broken". Delete what you don't use, and re-install what you do use. If your Performance shows "compatibility mode" devices, go to the Microsoft site and use their diagnostics; DOS compatibility mode can slow your system down by 75%. There are utilities that can be purchased at computer stores that will help tune up your system.
  • Update your operating system. If your computer is running Windows 98, consider buying a computer with Windows XP.
It was working. It stopped working. All my modem lights are on. What Happened?

Check out our troubleshooting page.

Why don't you offer Usenet news service?

People who use news service are loyal to it (the creator of this website is one of them). But times have changed since Usenet was first available. Bandwidth to carry the more than 60,000 newsgroups (including huge binary files of music, photographs, and programs) would entirely consume Trans-Video.Net's Internet connection and lock it out to regular customers!

We also don't provide free access to external news services because of the cost to provide news "streams." The services require that 20% of Trans-Video.Net's customer base have access to news at one time, a cost that would have to be shared by raising rates to everyone for a service that very few now use with the advent of web-based bulletin boards and chat sites.

We recommend Onlynews.com for fast and unrestricted news access ($12.95 per month) or the free web-based news service, Deja.com.

Why can't I create a server of my own?

Trans-Video.Net provides residential Internet access for a very modest fee and business access for a higher fee. We allocate our bandwidth on the basis of how residential and business users traditionally access Internet services. Servers consume a much higher chunk of this bandwidth -- a burden which, as with news, is unfair to require all users to shoulder. Individual servers also slow down access for your neighbors.

We encourage those who wish to run large web servers to contact dedicated web hosts.

I have my own cable modem. Why doesn't it work?

It can! You must sign up as a Trans-Video.Net customer and Trans-Video.Net must know that your modem exists. We need the MAC address found on the modem itself, which you can provide to us when you sign up for Trans-Video.Net cable modem service.



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